Privacy Policy

GetClose ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at getclose.co and use our platform (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account, including your name, email address, username, and profile information. When you make purchases, we collect payment information processed through Stripe (we do not store full credit card numbers). We also collect the content of messages you send and receive through the Platform, any profile photos, bios, or other media you upload, and communications you send to our support team.

1.2 Information Collected Automatically

When you access the Service, we automatically collect certain information including your IP address and general geographic location, browser type and version, operating system, device type and identifiers, referring URLs and pages visited, date and time of access and time spent on pages, clickstream data and interaction patterns, and information about how you use the Platform.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. These include essential cookies required for Platform functionality and authentication, analytics cookies that help us understand how users interact with the Platform, and preference cookies that remember your settings and preferences. You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Platform.

1.4 Information from Third Parties

We may receive information about you from third-party services, including authentication data from Supabase when you sign in, payment and transaction data from Stripe, and publicly available information associated with your email address.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Service, including account management, message delivery, and payment processing. We also use it to process transactions and send related information such as confirmations and receipts; to send you technical notices, updates, security alerts, and support and administrative messages; to respond to your comments, questions, and customer service requests; to monitor and analyze usage trends and preferences to improve user experience; to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities; to enforce our Terms of Service and other policies; to personalize and improve your experience on the Platform; and to comply with legal obligations and protect our legal rights.

3. How We Share Your Information

3.1 With Other Users

When you send a message to a Creator, the Creator (and their authorized team members, if applicable) can see your username, profile information, and the content of your messages. When you are a Creator, Fans can see your username, profile information, message pricing, and any responses you provide.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including Stripe for secure payment processing, Supabase for authentication and database services, Vercel for hosting and content delivery, and Resend for transactional email delivery. These providers are contractually obligated to use your information only as necessary to provide their services to us and in accordance with this Privacy Policy.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities such as a court or government agency; to enforce our Terms of Service or other agreements; to protect the rights, property, or safety of GetClose, our users, or the public; or to detect, prevent, or otherwise address fraud, security, or technical issues.

3.4 Business Transfers

If GetClose is involved in a merger, acquisition, asset sale, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including analytics, research, and marketing.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law. Message content may be retained for a limited period after account deletion to comply with legal requirements and to support active conversations with other users.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL, secure authentication through Supabase with session management, regular security assessments and updates, access controls and role-based permissions, input validation and sanitization to prevent injection attacks, and rate limiting to prevent abuse. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You may request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format where technically feasible.

6.2 Correction

You may update or correct your personal information at any time through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information by contacting us. We will process your request in accordance with applicable law. Note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails, updating your email preferences in account settings, or contacting us directly. Please note that you may still receive transactional or account-related communications.

6.5 Do Not Track

Some browsers transmit "Do Not Track" signals. We currently do not respond to "Do Not Track" signals because there is no industry-accepted standard for how to respond to such signals.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we have collected about you, to request deletion of your personal information, to opt out of the sale of your personal information (we do not sell personal information), and to not be discriminated against for exercising your privacy rights. To exercise these rights, contact us at support@getclose.co. We will verify your identity before processing your request and respond within 45 days as required by law.

8. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation, including the right to access, rectify, or erase your personal data; to restrict or object to processing; to data portability; and to lodge a complaint with a supervisory authority. We process your personal data based on your consent, the necessity of processing for the performance of our contract with you, compliance with legal obligations, and/or our legitimate interests that do not override your rights. To exercise your rights, contact us at support@getclose.co.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission where applicable.

10. Children's Privacy

The Platform is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe a child under 18 has provided us with personal information, please contact us at support@getclose.co.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or content that are not owned or controlled by GetClose. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.

12. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users and relevant authorities in accordance with applicable law. Notification will be provided via email and/or a prominent notice on the Platform as soon as reasonably practicable after we become aware of the breach.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated Privacy Policy on the Platform and updating the "Last updated" date. For significant changes, we may also provide notice through email or a prominent notice on the Platform. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@getclose.co.

For privacy-specific inquiries, you may also reach our data protection team at privacy@getclose.co.